While continually calling for greater oversight and transparency in the Exchange, my office has fielded more than 100 individual calls about problems with Vermont Health Connect, and helped more than 50 people resolve ongoing and complex issues.
However, this is not a solution. Vermonters are paying some of the highest rates in the country for a system which does not work. We must find out which option is the best for us: the federal exchange or a state partnership model. Then we must go with that option; Vermonters have suffered enough.